Privacy Policy

Privacy Notice

for Website Users

At Menzies Law we respect your privacy and are committed to protecting your personal information.

This Privacy Notice explains how we use the personal information you provide when you contact us through our website.

What information we collect

When you complete our contact form, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• The contents of your message
• Any other information you choose to include in your enquiry

We may also collect limited technical information, such as your IP address, where this is necessary for the security and operation of our website.

Why we collect your information

We use your personal information to:

• Respond to your enquiry.
• Communicate with you about your request.
• Provide information about our services where you have requested it.
• Protect our website against misuse or malicious activity.

We will not use your enquiry to send you marketing communications unless you have specifically asked us to do so or otherwise consented.

Our lawful basis for processing

We process your personal information because it is necessary:

• to take steps at your request before entering into a contract with you;
• for our legitimate interests in responding to enquiries and managing our business; or
• to comply with our legal obligations, where applicable.

Who we share your information with

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our website, email systems and practice management systems. They process personal information only on our instructions and are required to keep it secure.

We may also disclose information where required by law or to protect our legal rights.

How long we keep your information

We keep contact form enquiries only for as long as necessary to deal with your enquiry and maintain appropriate business records.

If your enquiry does not lead to an ongoing business relationship, we will normally delete or securely dispose of your personal information within 12 months of our last correspondence, unless we are required to keep it for legal reasons.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your rights

Under UK data protection law, you have the right, in certain circumstances, to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain types of processing; and
• request the transfer of your personal information where applicable.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Notice or how we use your personal information, please contact:

Email: enquries@menzieslaw.co.uk
Telephone: 0117 325 0526
Address: Menzies Law, St Brandon’s House, 29 Great George Street, Bristol BS1 5QT

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns. We have a separate Data Protection Complaints Policy setting out how we will deal with a data protection complaint, which we will provide you on request.

You also have the right to make a complaint to the Information Commissioner’s Office if you believe your personal information has been processed unlawfully.

Changes to this privacy notice  

We reserve the right to update this privacy policy at any time, and we will provide you with a copy of the new version when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.